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Resolve applicant issues (agent-only)
Candidates - Popular Questions
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Popular in Crossover - Payoneer and Paychex FAQs

  1. A withdrawal from my Payoneer account has been pending for longer than usual.

  2. Can you fix the intermediary bank for my Payoneer payments?

  3. I did not receive my payment and there is no payment pending in Payoneer.

  4. I need to change my current Payoneer account to a different Payoneer account 

  5. I have an issue with my Payoneer Prepaid card.

Popular in Crossover - Partner FAQs

  1. Improper Conversion of Idle Timecards

  2. Non-Billable Timecards and Time Tracking

  3. Which documents are accepted for address verification?

  4. My Active Directory credentials are disabled or have been revoked.

  5. Crossover Support Portal FAQ

Popular in Crossover - Worksmart and Crossover dashboard

  1. WorkSmart Login Error: "No team assigned"

  2. Mismatch between hours in the Dashboard vs effectively paid

  3. How to Change your Name on the Crossover Portal

Popular in Crossover - Tax Forms Requirement

  1. What tax form should I fill out for Payoneer?

  2. Do I need to submit Invoices to be paid?

  3. Tax Forms Requirement

Popular in Crossover - Terms & Conditions

  1. Where can I find the Terms & Conditions?

Popular in Crossover - Background Check Process

  1. Background Check Process

Popular in Crossover - Candidate onboarding

  1. Troubleshooting 'Failed to Fetch' or 'Request Entity Too Large' Error During Address Verification

  2. Requesting Onboarding for Candidates

Popular in Crossover - Ticket information

  1. Support Portal Login Error: "central-supportdesk.zendesk.com refused to connect"

Popular in Crossover - Job Application

  1. Partnership With Crossover

  2. Job Application Support

  3. Canceling a Job Application

  4. Requesting an Extension for Your Application

  5. Secondary Jobs While Working at Crossover

Popular in Crossover - Payoneer account change

  1. Change Payoneer From Prepaid Card to Bank Account

  2. Working for Crossover Through a Business Entity

  3. Adding New or Removing Old Bank Account From Payoneer

  4. Payoneer FAQs

Popular in Crossover - Update role

  1. Requesting a Service Account

  2. Manager's Company in Dropdown

  3. Requesting Company Administrator Role

  4. Requesting Site Admin Role

  5. Requesting Manager Role

Popular in Crossover - Assignment information

  1. Why are the address fields disabled on my Crossover Profile

  2. Removing Your Profile Picture

  3. Requesting Assignment Information

  4. Using the Check-in Chats Application

  5. Reviewing a Contract Offer

Popular in Crossover - Verification letter

  1. Requesting a Verification Letter

  2. Generating an Income Statement

  3. Downloading a Payment Report

Popular in Crossover - Offboarding/termination

  1. Termination and Offboarding FAQ for Managers

  2. Terminated Contractors in Metrics App

  3. Offboarding/Terminating an Assignment

  4. Termination and Offboarding FAQ for Partners

Popular in Crossover - WorkSmart

  1. MacOS Audio Issues

  2. MacOS Permissions for new WorkSmart update

  3. Worksmart showing offline mode

  4. Understanding "Using AI" and "BrainLift" Tags in Crossover

  5. Worksmart: Trobleshooting Issues With Browser URLs

Popular in Crossover - Installation

  1. WorkSmart fails to install due to missing prerequisite: Microsoft Visual C++ 2015 update 3 or higher

  2. Windows Installer Error While Reinstalling WorkSmart

  3. WorkSmart Installer Error: "No mountable file systems" on macOS

  4. WorkSmart for macOS Can't be Opened

  5. CLR Error While Starting WorkSmart on Windows

Popular in Crossover - Invoice issues

  1. Requesting a New Company

Popular in Crossover - Adding manual time

  1. Unable to Add Manual Time

  2. Manual Time Hours Not Reflected

  3. Using the Time Approval Application

  4. Adding Manual Time

Popular in Crossover - Requesting overtime

  1. Overtime request shows against the wrong week

  2. Requesting Overtime

  3. Overtime and WorkSmart Status for Paychex Partners

Popular in Crossover - One-time payment

  1. Requesting One-time Payment

Popular in Crossover - Payment status

  1. Checking Your Earnings and Payment Status

  2. Payment Schedule Reference

Popular in Crossover - General request

  1. Accessing Lumity through Paychex

  2. Everything You Need to Know About Agreements in Crossover

  3. Onboarding Guide

Popular in Crossover - Metrics

  1. Configuring Metrics with JIRA as Source

  2. Configuring Metrics with Zendesk as Source

  3. Configuring Metrics with Salesforce as Source

  4. Reviewing Metrics for the Current Week on Contractor's Dashboard

  5. JIRA Metrics Integration Account Blocked

Popular in Crossover - Assignment change

  1. Weekly Hour Limit Updates

  2. Pay Rate Updates

  3. Update WorkSmart Webcam Photo Capturing

  4. Changing a Job Title

Popular in Crossover - Delete account

  1. Personal Data Removal Request

Popular in Crossover - Login issue

  1. Requesting Email Address Change

  2. Changing your Login Email Address

Popular in Crossover - Assignment change

  1. Accessing All Team Members

  2. Setting Frequency of WorkSmart Screenshots

Popular in Crossover - Site issues

  1. Internal Error "Oops! Something went wrong"

  2. Can't Perform Check-in Chat

  3. Cannot Delete a Timecard

  4. Cannot Upload Your Profile Picture

  5. Crossover Health Status Page

Popular in Crossover - Manager's Dashboard

  1. Generating Team Performance Report

  2. Creating a Team Room

  3. Activities Categorization

  4. Reviewing Team Productivity with Gemba Walk

  5. Changing a Contractor's Manager

Popular in Crossover - Password reset

  1. Updating your Password

  2. Resetting your Password

Popular in Crossover - Add team watcher

  1. Remove Watcher Access to Team Rooms

  2. Watcher Access to Team Rooms

Popular in Crossover - Team room change

  1. Requesting Team Room Owner

  2. Enabling Check-in Chats for a Team

  3. Renaming a Team Room

  4. Deleting a Team Room

  5. Changing a Contractor's Team Room

Popular in Crossover - Manager dashboard

  1. Manager Dashboard