Overview

Payoneer is the main payment platform used by Crossover contractors. This article provides answers to frequently asked questions about your Payoneer account, payments, and when to contact Payoneer support or Crossover support.

 

Solution

• How often do I get paid?
• There's a delay in my payment!
• I did not receive my payment and there is no payment pending in Payoneer
• Can I provide a bank account number that is not under my name?
• What tax form should I fill out for Payoneer?
• Payoneer says I need to contact Crossover for linking a local bank account
• I need to change my current Payoneer account to a different Payoneer account
• I need to change my bank account in Payoneer
• I would like to change the way that I am paid in Payoneer
• I have an issue with my Prepaid card
• Can I switch to a different payment platform?
• Can you delay my payments?
• I am having issues with my Payoneer account
• Payoneer has closed my account and won't reactivate it
• Do I need to submit invoices to be paid?
• I have received an unexpected bonus or payment from Crossover

 

How often do I get paid?

As an independent contractor, you get paid weekly through Payoneer. Please see the reference chart below and visit our Payment Schedule Reference page for more detailed information.

 

There's a delay in my payment!

Crossover remits all payments to Payoneer under our Payment Schedule Reference every Wednesday (UTC) throughout the day. Due to local bank transfer reasons, payment may take up to five (5) business days to become effective on your Payoneer account. For more information, please contact Payoneer Support if you experience a delay in payments.

 

I did not receive my payment and there is no payment pending in Payoneer.

For one reason or another, your Payoneer account is most likely inactive. Please contact Payoneer Support to activate your account. Once it is confirmed that your account is active, file a ticket with Crossover Support to reprocess any missing payments.   

 

Can I provide a bank account number that is not under my name?

You can add a bank account that is not under your name. However, Payoneer may request additional documents. For more information, please contact Payoneer Support.

 

What tax form should I fill out for Payoneer?

While Crossover does request you to submit tax filing information with Payoneer, Crossover does not offer fiscal or legal advice. Please visit our Tax Forms Requirements article for more information.

 

Payoneer says I need to contact Crossover for linking a local bank account.

Please contact Crossover Support for assistance with generating a new Payoneer-linked account.

 

I need to change my current Payoneer account to a different Payoneer account 

Please contact Crossover Support for assistance with changing your Payoneer-linked account.

 

I need to change my bank account in Payoneer

Please see the article Adding New or Removing Old Bank Account From Payoneer.

 

I would like to change the way that I am paid in Payoneer

If you would like to change the way that you are paid in Payoneer, changing to or from Pre-Paid Card or Direct Bank transfer, please contact Payoneer Support for more information.

 

I have an issue with my Prepaid card.

Please contact Payoneer Support for more information.

 

Can I switch to a different payment platform?

No, it's not possible to request to change your payment platform. If you have any concerns, suggestions, or comments related to Payoneer usage, please send an email to humanresources@crossover.com. 

 

Can you delay my payments?

No, as per our current policy we cannot delay the payments in any way. Your payments will always arrive at your Payoneer account through Wednesdays (UTC).

 

I am having issues with my Payoneer Account

If you are experiencing issues with your Payoneer account — including account activation or verification delays, or your account being locked after too many incorrect sign-in attempts — Payoneer will need to help you work through anything required to clear or unlock your account, as these are managed entirely on Payoneer's side. Please contact Payoneer Support, including through their Live Assistance chat.

If you have already raised this with Payoneer and have not had a response within 5 business days, you can file a ticket with Crossover Support and include your Payoneer support Case ID(s). We can then reach out to Payoneer on your behalf to ask them to look into the delay.

Note that a Payoneer account cannot be simply disconnected or unlinked. The only way to unlink a previously connected account is by linking a new Payoneer account.

 

Payoneer has closed my account and won't reactivate it

Payoneer independently manages all account eligibility, compliance reviews, and account closures, and Crossover cannot reverse a closure decision made by Payoneer. If Payoneer has closed your account, please continue to work directly with Payoneer Support to request clarification on the closure and any possible steps toward reactivation.

Payoneer is the payment platform Crossover uses for independent contractors, and we are unable to process payments without an active Payoneer account. If you are unable to keep an active Payoneer account, please file a ticket with Crossover Support with Payoneer's latest response so we can review your situation.

 

Do I need to submit Invoices to be paid?

No. Crossover does not require and does not ask for IC invoices. IC's are paid based on the time that they submit via WorkSmart. 

 

I have received an unexpected bonus or payment from Crossover

You might have received a bonus, commission, or incentive for a previous project or task. You can ask your manager if they requested it, or you can contact Crossover Support to inquire about the origin of the payment.