Issue The customer has not received the Paychex confirmation email, and they want to make sure that their payment account is ready to receive payments. Resolution Check your spam folder, it may have ...
Question: How can I obtain an information on exchange rates for different countries? Answer: Exchange rates are calculated by Payoneer. Crossover makes the payments in USD; however, Payoneer makes the...
Independent contractors in certain countries may require payslips for banking purposes. Question: I'm an independent contractor, how can I obtain my payslips? Answer: Unfortunately, we can not provide...
Overview While reviewing the deposits made to your Payoneer or Paychex account by Crossover, you might notice an unexpected standalone payment or an unexpected bonus alongside the usual deposit. Info...
Overview You might want to have your automatic Payoneer payments delayed by a custom time interval, or scheduled to a different day of the week, and want to know if it's possible to request this chang...
Overview Crossover currently works with two payment platforms to send automatic payments: Payoneer Paychex You will be assigned to one of these platforms during the onboarding process, depending on yo...
Overview The Payoneer payment platform offers a prepaid debit card for eligible users, this card acts as a regular debit card, and it can be used anywhere a debit card is accepted. Information If you...
Overview You might need to change the Payoneer account you have already linked to Crossover for payments to another account, either a new one or an already existing Payoneer account. This can be becau...
Overview You might notice a missing deposit on your Payoneer account, where the payment shows as Processing in your Crossover...
Overview When payments are transferred from your Payoneer account to a local bank account, they may be subject to extra charges, depending on your country and local currency. If the payment or withdra...