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  • Paychex confirmation email not received

    Issue The customer has not received the Paychex confirmation email, and they want to make sure that their payment account is ready to receive payments.  Resolution Check your spam folder, it may have ...

  • Exchange Rate

    Question: How can I obtain an information on exchange rates for different countries? Answer: Exchange rates are calculated by Payoneer. Crossover makes the payments in USD; however, Payoneer makes the...

  • Payslips for Independent Contractors

    Independent contractors in certain countries may require payslips for banking purposes. Question: I'm an independent contractor, how can I obtain my payslips? Answer: Unfortunately, we can not provide...

  • I have received an unexpected bonus or payment.

    Overview While reviewing the deposits made to your Payoneer or Paychex account by Crossover, you might notice an unexpected standalone payment or an unexpected bonus alongside the usual deposit.  Info...

  • Can you delay my Payoneer payments?

    Overview You might want to have your automatic Payoneer payments delayed by a custom time interval, or scheduled to a different day of the week, and want to know if it's possible to request this chang...

  • Can I switch to a different payment platform?

    Overview Crossover currently works with two payment platforms to send automatic payments: Payoneer Paychex You will be assigned to one of these platforms during the onboarding process, depending on yo...

  • I have an issue with my Payoneer Prepaid card.

    Overview The Payoneer payment platform offers a prepaid debit card for eligible users, this card acts as a regular debit card, and it can be used anywhere a debit card is accepted.  Information If you...

  • I need to change my current Payoneer account to a different Payoneer account 

    Overview You might need to change the Payoneer account you have already linked to Crossover for payments to another account, either a new one or an already existing Payoneer account. This can be becau...

  • I did not receive my payment and there is no payment pending in Payoneer.

    Overview You might notice a missing deposit on your Payoneer account, where the payment shows as Processing in your Crossover...

  • Can you fix the intermediary bank for my Payoneer payments?

    Overview When payments are transferred from your Payoneer account to a local bank account, they may be subject to extra charges, depending on your country and local currency. If the payment or withdra...