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  • Refreshing Team Metrics

    Overview Once Team Metrics are configured by the team room owner, the metric values are pulled automatically from the source systems using defined time intervals. Also, managers can manually refresh m...

  • JIRA Metrics Integration Account Blocked

    Overview Contractors or their Managers may notice that the JIRA metrics in Crossover are not being updated. After they inform the Team Room owner, he confirms that the Metrics App is unable to connect...

  • Configuring Metrics with JIRA as Source

    Overview Metrics can be stored and imported from various sources, one of the metric sources available for updating the values is JIRA. Team Room Owners can set up the JIRA integration for retrieving m...

  • Configuring Metrics with Salesforce as Source

    Overview Metrics can be stored and imported from various sources, one of the metric sources available only for Aurea company is Salesforce. This is a custom integration and cannot be used by other com...

  • Configuring Metrics with Zendesk as Source

    Overview Metrics can be stored and imported from different sources once they are set up by Team Room owners for each team room. One of the metric sources available for updating the values is Zendesk, ...

  • Reviewing Metrics for the Current Week on Contractor's Dashboard

    Overview By default, the metrics section of the contractor's dashboard will only show productivity details for the last four weeks. Individual contractors, however, may want to review the current week...

  • No Metrics for New Team Members in a Team Room

    Overview Managers may expect to find out previous weeks metrics for team members that have just been assigned to their team and notice those metrics are not being displayed for them. This is the expec...

  • JIRA Metrics Cannot Connect to Server

    Overview Managers may experience problems while trying to refresh JIRA metrics in Crossover. After they inform the Team Room owner, he confirms that the Metrics App is unable to retrieve information f...

  • Configuring Metrics with Google Sheets as Source

    Overview Metrics can be stored and imported from various sources. Metrics can be set by Team Room owners for each team room, this means that every Team Room can have their metrics set up. One of the m...

  • Troubleshooting Google Sheets for Metrics

    Overview This article serves as a comprehensive guide to how Google Sheets is configured and formatted to provide metrics values using the Metrics app in Crossover. It also provides a checklist of add...