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  • WorkSmart Not Saving Last 10 Minutes

    Overview While tracking time with WorkSmart, you may find out that after you stopped the application and exit immediately, the total amount of tracked time for the day or week is missing 10 minutes. Y...

  • Difference Between Activity Dashboard Hours and Timecards Hours

    Overview While reviewing your Activity Dashboard total time you may find out that there is a difference in the amount of time in contrast with the total logged hours value. This difference is related ...

  • Crossover WorkSmart FAQs

    Overview WorkSmart is a software application that logs the number of hours you work, provides you with productivity coaching and insights, and monitors computer use to promote transparency. The tool r...

  • Timecard Results With "Could not get active window/application title"

    Overview While reviewing timecards content in your Crossover logbook, you may find that timecards are being generated with Title or Application with messages like Could not get active application titl...

  • Getting Idle Timecards When Using Virtual Machines

    Overview To capture mouse and keyboard interactions successfully while users are working on virtualization applications such as VMware, Remote Desktop, or vSphere, users can install and run WorkSmart ...

  • Changing Webcam Source

    Overview If you have more than one webcam connected to your computer, you can select which camera WorkSmart will use when taking the pictures.  Once you update this setting, you should confirm that th...

  • Running WorkSmart as an Administrator on Windows

    Overview While running WorkSmart on Windows, you may face issues with timecards generation, webcam usage, or other application problems that are caused by operating system permissions not set up as ex...

  • Changing Webcam Delay

    Overview The WorkSmart application lets you set a delay before your webcam takes a photo. This allows you to set a number of seconds of delay between the WorkSmart process start and the webcam shot, w...

  • Webcam Snapshot Guidelines

    Overview While working using WorkSmart and having webcam photos enabled, contractors will need to adhere and follow the policy available in the Guidelines for Success document. Webcam shots should be ...

  • Worksmart Not Uploading Timecards

    Overview You may notice that the total number of hours worked in WorkSmart is less than what you have really worked on. This difference can be found in the WorkSmart desktop widget but also in your Cr...