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Articles

  • WorkSmart Hangs on Updating to Latest Version

    Overview While trying to launch WorkSmart, you may find out that the application hangs and the following message is displayed: Updating WorkSmart to latest version. You won't be able to start WorkSmar...

  • WorkSmart Not Retrieving URL in Chrome

    Overview While tracking time with WorkSmart and using Google Chrome, you may notice that while reviewing your top activities in the Crossover dashboard you have only the process name identified, which...

  • WorkSmart Network Errors

    Overview WorkSmart fails to upload timecards if you have connection issues, as a result, you will find out that although you are tracking time, the timecards are not being uploaded and you can't revie...

  • Working on a Mobile Device

    Overview It's not possible for partners to install WorkSmart on phones or other mobile devices. Although it's not possible to track time while working on a mobile device, you should discuss this scena...

  • WorkSmart Logged Hours Frozen With Timecards Uploaded Successfully

    Overview You may find out that the number of logged hours is frozen in WorkSmart and is it may seem that it's not tracking time accurately. However, timecards are still being uploaded and available in...

  • Discontinuation of WorkSmart Support for Linux

    Overview Crossover has decided to temporarily discontinue the technical support provided for WorkSmart under the Linux operating system, this includes all distributions, like Ubuntu, Fedora, Chrome OS...

  • Worksmart User Interface Not Displayed on Windows

    Overview When a user clicks on the Crossover Worksmart icon on his computer desktop, the User Interface (UI) is not displayed although the application is running. Please notice that the time is being ...

  • Timecards Delays During Daylight Saving Time Change

    Overview Contractors may experience delays with their timecards upload during a Daylight Saving Time (DST) change, usually up to one hour. During a DST change, your timezone is updated and as a result...

  • Black Screenshots in Finance Contractor Timecards

    Overview Finance Team contractors might experience black screenshots in timecards due to restrictions applied by Comerica and IBM Security Rapport Extension. This is expected behavior while using thes...

  • WorkSmart on macOS Error: "not able to write time card data to disk"

    Overview After installing WorkSmart successfully on macOS and once you started tracking time, you may receive the following error message: Worksmart is not able to write time card data to disk. This m...