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  • macOS Permissions Preventing WorkSmart From Tracking Time

    For macOS Sonoma, see Checking/Adjusting WorkSmart Permissions for macOS Sonoma Overview Once you have WorkSmart installed and running in macOS, you may experience issues with your timecards not being...

  • WorkSmart Not Taking Webcamshots

    Overview As an active contractor, you may notice that the WorkSmart application is not taking webcam shots as expected, meaning that there is no image found while you access your logbook information i...

  • WorkSmart Crash

    Overview WorkSmart may experience issues that will result in the application crashing, which means it will completely stop working. Usually, this problem is related to specific customer environment co...

  • WorkSmart Screenshots Issues

    Overview As an active contractor, you may notice that the WorkSmart application is not taking screenshots as expected, meaning that there is no image found, an incorrect number of screenshots found or...

  • WorkSmart taking webcamshots with more than one camera

    Overview As an active contractor, you may notice that the macOS WorkSmart application is cycling through all available webcams such that each timecard has a webcamshot from a different camera rather t...

  • Troubleshooting Compatibility Issues Between Arc Browser and Worksmart Application

    Overview Some users may experience compatibility issues when trying to use the Worksmart application with the Arc browser. This is due to the fact that the Worksmart application does not currently sup...

  • Checking/Adjusting WorkSmart Permissions for macOS Sonoma

    Overview Once you have WorkSmart installed and running on macOS Sonoma or later, you may experience issues with your timecards such as missing images, application names or website URLs due to missing ...

  • Worksmart: Trobleshooting Issues With Browser URLs

    WorkSmart is a powerful productivity tool that relies on browser integration to track active URLs and categorize your time effectively. However, improper browser usage or outdated software can lead to...

  • Understanding "Using AI" and "BrainLift" Tags in Crossover

    Purpose This playbook focuses on the identification, calculation, and feedback process for the Using AI and BrainLift tags in Crossover timecards. These tags are automatically generated and help track...

  • Worksmart showing offline mode

    Previous versions of WorkSmart will no longer upload timecards. If you are seeing the 'Offline Mode' message, please ensure you are on the latest version: macOS: 20240321 Windows: 2.5.9.1   Overview A...