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  1. Crossover Support
  2. Crossover Site

Crossover Site

Metrics

  • Reviewing JIRA Metrics Query
  • Troubleshooting JIRA Integration for Metrics
  • Troubleshooting Google Sheets for Metrics
  • Configuring Metrics with Google Sheets as Source
  • JIRA Metrics Cannot Connect to Server
  • No Metrics for New Team Members in a Team Room
See all 12 articles →

Assignment change

  • Weekly Hour Limit Updates
  • Pay Rate Updates
  • Update WorkSmart Webcam Photo Capturing
  • Changing a Job Title

Delete account

  • Personal Data Removal Request

Login issue

  • Requesting Email Address Change
  • Changing your Login Email Address

Assignment change

  • Accessing All Team Members
  • Setting Frequency of WorkSmart Screenshots

Site issues

  • Internal Error "Oops! Something went wrong"
  • Can't Perform Check-in Chat
  • Cannot Delete a Timecard
  • Cannot Upload Your Profile Picture
  • Crossover Health Status Page

Manager's Dashboard

  • Goal Progress
  • Goal Check In
  • Adding a New Goal
  • Setup Activities and Manager Plan
  • Goals Analysis
  • Generating Team Logged Hours Report
See all 12 articles →

Password reset

  • Updating your Password
  • Resetting your Password

Add team watcher

  • Remove Watcher Access to Team Rooms
  • Watcher Access to Team Rooms

Team room change

  • Requesting Team Room Owner
  • Enabling Check-in Chats for a Team
  • Renaming a Team Room
  • Deleting a Team Room
  • Changing a Contractor's Team Room
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