Crossover Site

Metrics

• Reviewing JIRA Metrics Query
• Troubleshooting JIRA Integration for Metrics
• Troubleshooting Google Sheets for Metrics
• Configuring Metrics with Google Sheets as Source
• JIRA Metrics Cannot Connect to Server
• No Metrics for New Team Members in a Team Room

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Assignment change

• Weekly Hour Limit Updates
• Pay Rate Updates
• Update WorkSmart Webcam Photo Capturing
• Changing a Job Title

Delete account

• Personal Data Removal Request

Login issue

• Requesting Email Address Change
• Changing your Login Email Address

Assignment change

• Accessing All Team Members
• Setting Frequency of WorkSmart Screenshots

Site issues

• Internal Error "Oops! Something went wrong"
• Can't Perform Check-in Chat
• Cannot Delete a Timecard
• Cannot Upload Your Profile Picture
• Crossover Health Status Page

Manager's Dashboard

• WorkSmart only takes 3x screenshots when frequency is set to 5x or 10x
• Goal Progress
• Goal Check In
• Adding a New Goal
• Setup Activities and Manager Plan
• Calculating Staff for Stars

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Password reset

• Updating your Password
• Resetting your Password

Add team watcher

• Remove Watcher Access to Team Rooms
• Watcher Access to Team Rooms

Team room change

• Requesting Team Room Owner
• Enabling Check-in Chats for a Team
• Renaming a Team Room
• Deleting a Team Room
• Changing a Contractor's Team Room