FAQs

Payoneer and Paychex FAQs

• A withdrawal from my Payoneer account has been pending for longer than usual.
• Can you fix the intermediary bank for my Payoneer payments?
• I did not receive my payment and there is no payment pending in Payoneer.
• I need to change my current Payoneer account to a different Payoneer account 
• I have an issue with my Payoneer Prepaid card.
• Can I switch to a different payment platform?

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Partner FAQs

• Improper Conversion of Idle Timecards
• Non-Billable Timecards and Time Tracking
• Which documents are accepted for address verification?
• My Active Directory credentials are disabled or have been revoked.

Worksmart and Crossover dashboard

• WorkSmart Login Error: "No team assigned"
• Mismatch between hours in the Dashboard vs effectively paid
• How to Change your Name on the Crossover Portal

Tax Forms Requirement

• What tax form should I fill out for Payoneer?
• Do I need to submit Invoices to be paid?
• Tax Forms Requirement

Terms & Conditions

• Where can I find the Terms & Conditions?

Background Check Process

• Background Check Process