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  1. Crossover Support
  2. FAQs

FAQs

Payoneer and Paychex FAQs

  • A withdrawal from my Payoneer account has been pending for longer than usual.
  • Can you fix the intermediary bank for my Payoneer payments?
  • I did not receive my payment and there is no payment pending in Payoneer.
  • I need to change my current Payoneer account to a different Payoneer account 
  • I have an issue with my Payoneer Prepaid card.
  • Can I switch to a different payment platform?
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Partner FAQs

  • My Active Directory credentials are disabled or have been revoked.

Worksmart and Crossover dashboard

  • WorkSmart Login Error: "No team assigned"

Tax Forms Requirement

  • What tax form should I fill out for Payoneer?
  • Do I need to submit Invoices to be paid?
  • Tax Forms Requirement

Terms & Conditions

  • Where can I find the Terms & Conditions?

Background Check Process

  • Background Check Process
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