Overview

While trying to access the Crossover Support Portal, you may find that after you enter your credentials you receive the error message: "central-supportdesk.zendesk.com refused to connect". This error message is related to an unsupported browser, private/incognito mode being used, or cookies not being enabled on your browser.

You will be able to log into the Crossover Support Portal to submit a request using latest versions of Google Chrome, Mozilla Firefox, Apple Safari or Microsoft Edge.

Prerequisites

• Valid account for Crossover Support Portal

Diagnosis

1. Follow the steps to Sign In to the Crossover Support Portal as explained in the Contacting Customer Support article.
2. You will receive the error message "central-supportdesk.zendesk.com refused to connect":
   
   

Solution

• Confirm that you are using a supported browser:
  • Browsers supported on desktop:
    • Google Chrome: latest two versions
    • Mozilla Firefox: latest two versions
    • Apple Safari: latest two versions
    • Microsoft Edge: latest two versions
  • Browsers supported on mobile:
    • iOS 9 and higher
    • Chrome Mobile for Android: latest version
• Don't use private/incognito mode
• Make sure cookies are enabled in your browser settings
• Make sure there are no active extensions that will block cookies

Confirmation

Once you are signed in successfully, you won't receive any error messages and you will be able to confirm that you are logged in:

Related Articles

• Contacting Customer Support