WorkSmart Crash

Overview

WorkSmart may experience issues that will result in the application crashing, which means it will completely stop working. Usually, this problem is related to specific customer environment conditions (like antivirus programs) or it may be related to a new version installed while performing automatic updates.

If you continue experiencing issues after reviewing this article, you will need to collect the log files from the WorkSmart application and contact Crossover Support.

 

Prerequisites

  • WorkSmart application installed.
  • Contractor with an active assignment using WorkSmart to track time.

 

Solution

Please check below the most common solutions for this issue:

  • Always search the knowledge base to confirm if there are any articles available that can provide a workaround to continue using WorkSmart.
  • Perform a complete restart of the WorkSmart application.
  • Manually download and install the latest WorkSmart version available for your operating system.
  • Some antivirus or anti-malware programs may identify WorkSmart as malware, resulting in the WorkSmart process being killed automatically. Please review your antivirus settings and be sure to exclude WorkSmart from any scan.
  • If you are still having issues, you will need to collect WorkSmart logs:
    • On Mac, zip and attach the contents of the folder:
      HD/users/<user>/crossoverfiles/logs
    • On Windows, zip and attach the contents of the folder:
      C:\Users\<user>\AppData\Roaming\CrossoverWorkSmart\Logs
  • Create a new ticket for Crossover Support, attaching the zip file containing WorkSmart logs.

 

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