As part of our continuous improvement strategy in Crossover Support, you can now request a Verification Letter from Alan, our Chatbot!
What is a Verification Letter?
A Contractor Verification Letter is a document signed by Crossover stating your name, your current role, your pay rate and the start date of your assignment in Crossover.
How do I request it?
- Log into the Crossover Support portal.
IMPORTANT NOTE: This needs to be the same email address you use when logging into your Crossover Dashboard or use when logging into WorkSmart to track time. If you fail to provide the email address registered with Crossover, your request might not be addressed.
- Type 'I need a verification letter' on Alan, the Chatbot's window and hit Enter.
- Alan will now confirm if you would like to obtain a Verification Letter. Click on Yes.
- Allow Alan to process your information. After a few moments, Alan will respond with your details and the confirmation that a document has been generated and sent to your email address.
What will happen next?
Alan, the Chatbot will send you the requested verification letter to your email address. In case the information showing in the document is incorrect or if you need another type of documentation, please submit a ticket and contact Crossover Support.