Requesting a Verification Letter

Overview

A Contractor Verification Letter is a document signed by Crossover stating your name, your current role, your pay rate and the start date of your assignment in Crossover.

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As part of our continuous improvement strategy in Crossover Support, you can now request a Verification Letter from Alan, our Chatbot.

This article guides you on how to request a verification letter.

 

Process

  1. Log in to Crossover Support.

IMPORTANT: The email login credentials should be the same when accessing your Crossover Dashboard and WorkSmart app. Make sure to provide the email login registered with Crossover; hence your request will not be processed.

  1. Type 'I need a verification letter' on Alan, the Chatbot's window and hit Enter.

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  2. Click Yes to confirm.


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  1. Allow Alan to process your information. After a few moments, Alan responds with your details and the confirmation that a document has been generated and sent to your email address.


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Confirmation

  • Alan, the Chatbot sends you the requested verification letter to your email address.
  • In case the information showing in the document is incorrect or if you need another type of documentation, please submit a ticket and contact Crossover Support.

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