Requesting a Verification Letter

Overview

As part of our continuous improvement strategy in Crossover Support, you can now request a Verification Letter from Alan, our Chatbot!

What is a Verification Letter?

A Contractor Verification Letter is a document signed by Crossover stating your name, your current role, your pay rate and the start date of your assignment in Crossover.

AlanLetter.png

How do I request it?

  1. Log into the Crossover Support portal.

    IMPORTANT NOTE: This needs to be the same email address you use when logging into your Crossover Dashboard or use when logging into WorkSmart to track time. If you fail to provide the email address registered with Crossover, your request might not be addressed.

  2. Type 'I need a verification letter' on Alan, the Chatbot's window and hit Enter.
    alan1.png

  3. Alan will now confirm if you would like to obtain a Verification Letter. Click on Yes.
    Alan2.png

  4. Allow Alan to process your information. After a few moments, Alan will respond with your details and the confirmation that a document has been generated and sent to your email address.
    Alan3.png

What will happen next?

Alan, the Chatbot will send you the requested verification letter to your email address. In case the information showing in the document is incorrect or if you need another type of documentation, please submit a ticket and contact Crossover Support.

 

Comments

6 comments

  • Avatar
    Can Sevilmis

    Hi, 
    I am getting "this action is only available for Partners only" response when i type "I need a certificate of employment" 

  • Avatar
    Jarek Moromizato

    Hi Can,

    I see you have already addressed your problem with Crossover Support. Please take into account the following note whenever requesting this document:

    IMPORTANT NOTE: This needs to be the same email address you use when logging into your Crossover Dashboard or use when logging into WorkSmart to track time. If you fail to provide the email address registered with Crossover, your request might not be addressed.

    Thank you very much for contacting Crossover Support!

  • Avatar
    Kesavaraj Balasubramaniam

    I am getting this error: I encountered an error while retrieving this information 🙁

     

  • Avatar
    Jarek Moromizato

    Hi Kesavaraj,

    I am opening up a ticket on your behalf with Crossover Support so they can assist you on this operation. Could you include in the new ticket any screenshots of the error you are getting so our Support Engineers are able to track down any errors?

    Thank you very much for contacting Crossover Support!

  • Avatar
    Javed Zahoor

    I have tried twice and Alan says in the end, "I encountered an error while retrieving this information " what is the alternative way?

  • Avatar
    Javed Zahoor

    I tried again and it worked for me. Thanks!

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