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Requesting Overtime

Overview

Contractors may exceed the weekly limit of work hours defined in their assignment because they have planned work within their team that is necessary for achieving business goals. After discussing with their manager, they can request overtime (OT) for a specific week through the feature available in Crossover's logbook.

You will need to send the overtime request with the required information. Once approved, if you track the requested hours, they will be automatically included in your week's payment.

Prerequisites

  • Contractor with an active assignment
    • if your contract is terminated, you will need to contact your manager if a one-time payment is required
  • Contractor paid on an hourly basis using WorkSmart to track time

 

Solution

All contractors that require to work past their weekly hour limitation using WorkSmart can reach out to their Manager for Overtime approval through the Crossover Dashboard. However, the process depends on your current payment platform.

If you are unsure about your payment platform, follow the Checking Your Earnings and Payment Status article to confirm your details.

You can only have one open request for Overtime per week, if you attempt to create another overtime request you will receive this message:
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Overtime requests cannot be undone or modified upon submission, you will need to contact your manager and ask to approve/reject the current request so you can submit a new one.

 

Requesting Overtime as a Paychex Partner

  1. Log in to your Crossover Dashboard.

  2. Access the Logbook tab, select any day from the week that you want to request overtime, and click on Request Overtime.

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  3. Submit your Overtime Request by following these steps, please note that the date at the top will show the Monday of the week that you are requesting overtime for:

    1. Select the Overtime period requested (in 5-hour increments).

    2. In the Memo field, enter the reasons for your request.

    3. Click on Save.

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Requesting Overtime as a Payoneer Partner 

  1. Log in to your Crossover Dashboard.

  2. Access the Logbook tab, select any day from the week that you want to request overtime, and click on Request Overtime.

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  3.  Submit your Overtime Request by following these steps, please note that the date at the top will show the Monday of the week that you are requesting overtime for:

    1. Select the Overtime period requested, in the first box insert the number of hours and in the second box insert the number of minutes (in 10 minutes increments).

    2. In the Memo field, enter the reasons for your request.

    3. Click on Save.

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  • You will only be able to request overtime for the current week and the most recent previous week, weeks before these two weeks are not eligible for overtime.
  • WorkSmart will still allow you to track time even if you are past your weekly hour limit. However, if an Overtime request is not submitted nor approved, the overtime will not be compensated.
  • Always keep an open line of communication with your Manager, since some overtime requests for certain organizations can ONLY be requested in advance, and not for past weeks.
  • If approved, you must track the number of hours requested to receive payment. If denied, the expectation is that work will resume on the next pay cycle.

 

Confirmation

  1. After you submit the overtime request, you will receive a notification informing you that your Manager is reviewing it.

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  2. Once your request is approved, you will receive an email notification:

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    If your request is rejected, you will also receive an email notification:

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  3. If approved, verify approved overtime on the Earnings page.

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  4. Once you track enough time to complete the overtime approved, the total amount of Payment hours is updated automatically. As an example, if the Weekly limit is 40, Approved Overtime is 5, and the user tracked 45.5 hours, the total amount of Payment hours is 45.

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    If the amount of time tracked using WorkSmart is less than the total number of hours (weekly limit plus overtime), only that number will be used for calculating the total Payment hours.

    Example: The Manager approved 5.2 hours of overtime for a given week, which is supposed to bring the total hours to 45.2. WorkSmart, however, tracked a total of 42.7 hours only. Therefore, the Payment hours will only reflect 42.7 hours. You receive a payment equivalent to the approved hours only if it matches the actual hours tracked by WorkSmart.

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