There is a new procedure while creating support tickets; if you send an email to firstname.lastname@example.org you will receive the following answer:
Thank you for your email. This is an auto-reply!
Your ticket has not been created.
We invite you to visit https://support.crossover.com/hc/en-us and check-out our available articles.
If you still cannot find the answers you are looking for, you can also use our Crossover chat option
where Alan is ready to assist you, or simply open a support ticket.
Crossover Support Team
In order to create a new ticket, you will need to submit a request via the Crossover support portal