Unable to submit application after finishing the CCAT test

Issue

After answering all of the questions in the initial screening portion of the Crossover application and completing the CCAT test, users are unable to click on the Submit All button because it is greyed out. 

Root Cause

Because of the way the application form is set up, each question needs to have text in the answer box. The answer box of the "question" which prompts you to take the CCAT test on an external site has been left blank.

ccat.png

Resolution

In order to use the Submit All button and turn in the application, users will need to enter text into the answer box of the CCAT "question." We advise users to put "CCAT already taken" or something along those lines.

If the issue still persists after providing text in the answer box, please open a support ticket here and we will look into the situation. 

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