Termination and Offboarding FAQ for Partners

Overview

Once a partner assignment needs to be terminated, the termination/offboarding process will kick in and there are multiple frequent questions that you will have related to your resignation or if your contract will be ending in the next days.

Remember that you will be able to reapply to any other job opportunities based on your exit NPS score. You will find here more information on how to retrieve useful documents and find out what happens with your application and your marketplace status. 

 

Prerequisites

  • Contractor with an assignment (active or inactive)

 

Solution

 

What is the step-by-step process of an assignment termination?

  1. The manager gives the partner a notice that their assignment will be terminated.
    • Managers are encouraged to give a partner two weeks of notice before terminating their contract.
    • The partner can also initiate termination of their contract by giving their manager two weeks of notice.
  2. The manager schedules the partner's assignment to end and provides feedback to Crossover on the partner's performance. The manager must also give a full explanation of why they are terminating the partner.
  3. The partner's assignment ends.
  4. The partner may return to the marketplace, depending on the manager's feedback and review of the assignment details/performance at the moment of termination
  5. A Crossover Talent team member schedules a call with the partner to discuss their assignment, their manager's performance, and their next steps in the Marketplace.


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Where are the Terms and Conditions for ending a contract?

The terms and conditions for ending a contract are detailed on the Terms and Termination section of the Crossover Independent Contractor Services Agreement (ICSA).

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How can I resign from my current assignment at Crossover?

We strongly recommend our contractors to have an open discussion with their manager regarding the eventual resignation from your current assignment in order to set any expectations for the remainder of your term to finish any pending tasks or projects.

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Can I give two-weeks notice to my manager if I want to resign?

You are free to proceed with a two-weeks notice; however, we strongly recommend our contractors to have an open discussion with their manager regarding the eventual resignation from your current assignment in order to set any expectations for the remainder of your term to finish any pending tasks or projects.

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Can I rescind my assignment on mutual agreement with my manager?

We strongly recommend our contractors to have an open discussion with their manager regarding rescinding your current assignment in order to set any expectations for the remainder of your term to finish any pending tasks or projects.

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How can I obtain a Verification Letter/Income Statement after my assignment ends?

Please contact Crossover Support for assistance on obtaining a Verification Letter/Income Statement after your assignment has ended. Kindly note that Crossover will not provide any of the above mentioned documents if you have been released/terminated for fraudulent behavior or if you were engaged in suspicious activities.


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Will I go back to the Marketplace after my assignment ends?

Your return to the Marketplace will depend on your manager's feedback and review of your assignment details at the moment of termination. Upon receiving very positive feedback, your return to the Marketplace for future job opportunities will become effective almost immediately.

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After my contract ended, I do not see myself in the Marketplace. What can I do?

Our Talent department will schedule a Post-Assignment Termination (PAT) call in order to review and evaluate the reasons for your dismissal. The Talent department will then evaluate your return to the Marketplace for quality reasons.

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I am facing some personal issues that render me unable to continue my assignment with Crossover. What should I do?

We strongly recommend our contractors to have an open discussion with their manager regarding the eventual resignation from your current assignment in order to set any expectations for the remainder of your term to finish any pending tasks or projects.

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My assignment ended. What will happen to the two weeks I have not been paid for?

Granted you were not released under fraudulent behavior or engaging in suspicious activities; your pending payments will still be paid according to our Payment Schedule Reference for the next two weeks after your release until completed.

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When I try to log into Crossover it says “No team assigned”. What can be the reason I am not able to log into Worksmart?

This may be a temporary relocation of your profile under another team. There is an unfortunate possibility that your assignment may have been terminated with no prior notice for fraudulent reasons or engaging in suspicious activities. Please contact your manager immediately if you get this message from Worksmart.

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