Overview

If you are unable to log in to Crossover or WorkSmart using your credentials, it may be possible that you forgot your password. You have the option to reset your password at the login section in Crossover.

Remember that the same credentials are used to log in to both the Crossover site and WorkSmart, so once we send you the link and you reset your password, you can easily confirm your access to Crossover using your new password.

Prerequisites

• Must have an active account in Crossover.

Diagnosis

When you try to log in to the Crossover partner portal, you will receive the message "Invalid email and/or password!" if you forgot your password:

Also, you may receive the error message "Username or Password is invalid" while trying to log into WorkSmart application: 

Solution

1. Click on Forgot password? link, available on Crossover login:
   
2. Enter the email address used for your Crossover account:
   
   
   
   If you receive the message "Hmmm... we don't have that email address in our system." you may be entering the wrong email address. Note that unless you changed your email address in Crossover Settings, it will be the same address you used to log in during the application process.
3. Click the Reset Password button.
4. The following message will be displayed:
   
   

Confirmation

You will receive an email from contact@crossover.com with a link to reset your password:

Related Articles

• Updating your Password
• Downloading and Installing WorkSmart
• WorkSmart Login Error: "No team assigned"