Cannot upload profile photo

Issue

The user is not able to upload a photo for their profile.

Troubleshooting

Here are possible reasons that could prevent the user from uploading an avatar image:

  • Maximum avatar size exceeded. Maximum allowed avatar size is 2 megabytes, so please upload a file smaller than 2 MB.
  • Unsupported web browser. Please use another web browser.
  • Pop-up blocker. Please try temporarily disabling your pop-up blocker.

 

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