Contractors may observe a difference between their logged hours in the Dashboard and the ones considered to calculate their payments in the Earnings on a particular week. The payment that contractors receive for a week is not based on the Time Logged information in the contractor's dashboard.
This is not an issue and is expected because of the differences between the contractor's timezone and UTC, which is used to calculate the logged hours for a week. With this information, contractors can keep track of the total logged hours in a week.
- Active contractor with tracked timecards.
The difference between Dashboard and Earnings happens because Crossover contractors are spread across multiple countries and time zones. In order to align time logging for all, Crossover logs all hours based on UTC Standard for any contractor, no matter which time zone they reside in.
As an example, the Earnings entry for the current week for this contractor shows 32.5 (32:30) Logged hours:
But the summary for the Contractor's dashboard shows 36 hours 30 minutes (36:30) as the time logged in the week:
The Crossover work week starts on a Monday at 00:00 UTC and ends Sunday 23:59 UTC. No matter which time zone you live in, your working hours for a given week are always recorded based on this schedule above. For instance, the contractors in Sri Lanka typically log their time from Monday 9:00 am to 5:00 pm in their local time. As Sri Lanka is +5.5GMT, their hours are actually recorded on Crossover as Monday 3:30 am to 11:30 am UTC.
If these contractors start working at 3:00 am on a Monday (their local time), they would actually be logging their hours at 9:30 pm on a Sunday of the previous week, as it is still Sunday in UTC time. In this situation, their hours would get logged against the previous week. If the contractors had already reached their quota of 40 hours for that week, these extra hours will not get automatically paid, which would result in the contractor not receiving full payment for the hours in that week.
The same reasoning would apply if contractors in Toronto, Canada (-5 GMT) were to log their hours on a Sunday evening at 8:00 pm, they would actually be logging those hours on Monday 01:00 am UTC which would result in those hours being counted towards their next week quota of 40 hours.
You can review how your timecards are being logged in UTC using the Crossover Dashboard, which currently displays all hours based on the contractors' local time zone, but it can also be viewed in the UTC. Check that in your Logbook, by adjust Time Zone label to UTC hours and check how time cards have been logged for each day:
Hover your mouse over the green circle on the notification bar. the WorkSmart tool will show the hours logged based on UTC (or GMT):
Please notice that idle timecards will show up in your logbook but they won't be counted towards the total amount of time in your Dashboard or your Earnings.