Requesting One-time Payment


One-time payments are specific deposits made outside of the common salary payments schedule and need to be requested using the Crossover Support portal.

Managers can request bonuses for their contractors, commissions, and incentives as one-time payments. Also, expense requests and manual hours for past weeks for non-ESW companies will require a new request created for a one-time payment. Please notice that all contractors' requests will require manager approval in the support ticket generated.



  • Confirm that your request is going to be related to:
    • Bonus
    • Commission
    • Incentives
    • Expense/manual hours for past weeks (for non-ESW companies)



Discuss the request with your manager. Your manager can make a one-time payment request by starting a chat with our ATLAS AI Support Agent and asking to make a one-time payment.


All one-time payments must be requested and approved the week prior to the pay date. Any request made between Monday-Sunday (UTC) will be added to the next week's Wednesday pay date. All requests require approval from a budget owner.


Note: Earnings data does not include One-time Payments.

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