Overview

While reviewing your Activity Dashboard total time you may find out that there is a difference in the amount of time in contrast with the total logged hours value. This difference is related to the fact that Dashboard total logged hours and Activities have different calculation measurements.

Diagnosis

While reviewing your activities through the Activity Dashboard, you will find that the total amount of time spent in a category and the total time spent in an application/URL is different than the one you expect by looking at your total logged time of hours in your Contractor Dashboard.

For example, in your dashboard, you will find out that the total Time logged is 28 hours 30 minutes:

But while reviewing your activities total amount of time for the same week, you will find that is 28 hours 18 minutes (20 hours 38 minutes in one category plus 7 hours 40 minutes in another category):

The difference is due to the fact that the activities measure is different from the timecard measure, one it's a summary of the total real logged minutes within a 10 minutes timecard slot (which is influenced by the start/stop of Worksmart) while the other is a summary of the 10 minutes time-card slots.

Solution

The activity time is measured based on how much time you spend on activities at the minute level, and the hours logged during the day are based on 10-minute-interval timecards.

For example, let's assume a user works for 7 mins and stops tracking time with WorkSmart. On their activity level, this would be recorded as 7 minutes of work in 'X' activity. However, from a timecard and billing perspective, it would log one full timecard of 10 minutes on their logbook, causing a 3 minutes difference.

The difference between these two measurements is expected to be higher when the user starts/stops the WorkSmart tool frequently.

Please notice that the total activity hours and the time logged are based on your timezone settings in Crossover and they may be different from the total value in the Earnings section.

Related Articles

• Activity Dashboard
• Checking Your Earnings and Payment Status
• Hours Difference Between Dashboard and Earnings