Alan is our very own in-house virtual housekeeper. He is going to welcome you on the Crossover Support portal.
Here is the list of tasks he can help you with:
Frequently Asked Questions
He fetches a list of FAQs, just in case there is something in there that you are looking for.
You can ask him some generic questions like:
- Could you let me know if you have unpublished openings?
- How can I cancel my application?
He gets you the list of most looked up articles from our help center.
Knowledge Base Lookup
- Lookup knowledge base
- I want to search the knowledge base
- What is the status of my job application?
Contractor Information Lookup
- I need contractor information for firstname.lastname@example.org
- I need details for email@example.com
Chatting me up
Create Support Tickets
Alan can help you create support tickets.
He can get the latest updates on your tickets.
Escalate a Ticket
You can request Alan to escalate a ticket for you by telling him:
- Escalate an issue
- Escalate ticket 123456 (your ticket ID)