WorkSmart is a powerful productivity tool that relies on browser integration to track active URLs and categorize your time effectively. However, improper browser usage or outdated software can lead to issues that hinder its functionality. This guide provides a detailed explanation of WorkSmart's supported browsers, common issues, and troubleshooting tips to ensure optimal performance.

Supported Browsers for WorkSmart

To guarantee smooth operation and accurate tracking, WorkSmart requires specific browsers that support its essential data collection features. The supported browsers include:

• Google Chrome
• Safari
• Microsoft Edge

Using unsupported browsers, such as Firefox, Brave, or Arc, may result in inaccurate categorization of time. WorkSmart can only gather essential usage-related statistics from supported browsers. Unsupported browsers will be flagged during the review process, so it’s crucial to adhere to the recommended options

Understanding WorkSmart's Dependency on Active Window URLs

WorkSmart categorizes time based on the active URL from the user's browser. Here's how this process works:

1. URL Tracking: WorkSmart detects the active browser window and collects the URL of the site currently in use.
2. Categorization: The tool uses this information to classify time spent under appropriate categories (e.g., productive or unproductive tasks).

Issues When URL Tracking Fails

When WorkSmart cannot access the active URL:

• Time cannot be categorized correctly.
• Instead of displaying the URL, WorkSmart shows only the browser name, such as "Brave Browser" or "Firefox."
• In older versions, this issue could also occur with supported browsers like Chrome and Edge.

How to Fix WorkSmart Issues

To avoid or resolve issues related to URL tracking and data collection, follow these steps:

1. Use a Supported Browser

Ensure you are using one of the following:

• Google Chrome
• Safari
• Microsoft Edge

Avoid using unsupported browsers, as they lack the necessary functionality for WorkSmart's URL tracking.

2. Update Worksmart to the Latest Version

Always use the latest version of WorkSmart to benefit from updated features and bug fixes. You can download the latest version from here.

3. Troubleshooting Persistent Issues

If you experience issues even after using a supported browser and updating WorkSmart, create a support ticket at Crossover Support for assistance.

Examples of Issues and Fixes with Screenshots

Go to your timecard view, you will see that worksmart shows the browser name (or a category like “Missing Browser Plugin”) instead of showing the application that was in use. Here’s an example:

In order to understand the examples below, please switch to the list view for your timecards:

Example 1: Unsupported Browser Detected

Issue: WorkSmart displays "Brave Browser" instead of a URL.

• Cause: Brave Browser is not supported.
• Fix: Switch to Google Chrome, Safari, or Microsoft Edge.

Example 2: Outdated Version Issues

Issue: Even on Microsoft Edge, WorkSmart fails to display active URLs.

• Cause: An outdated WorkSmart version.
• Fix: Update WorkSmart from the official download page.

Example 3: Permissions Not Granted

Issue: WorkSmart cannot track URLs on a supported browser.

• Fix: Read this article for details

By following these guidelines, you can ensure that WorkSmart functions seamlessly, providing accurate categorization and boosting your productivity tracking. If issues persist, do not hesitate to reach out to Crossover Support to resolve any problems promptly.