During the address verification stage of the onboarding process, you may encounter an error message stating 'Failed to Fetch' or 'Request Entity Too Large'. This error prevents you from submitting your verification document for review, thereby hindering the completion of the onboarding process.
To resolve this issue, you need to ensure that the total size of the attachments you are trying to upload does not exceed the 5MB limit. If the files are larger than this, you will need to resize them before attempting to upload again. Once the image is within the allowed limit, you should be able to successfully submit the address verification and complete the onboarding process.
The 'Failed to Fetch' or 'Request Entity Too Large' error during the address verification stage of the onboarding process is typically due to the total size of the attachments exceeding the 5MB limit. Resizing the files to fit within this limit should resolve the issue and allow for successful submission of the address verification.
Q: What is the maximum file size for attachments during the address verification process?
A: The maximum file size for attachments during the address verification process is 5MB.
Q: What should I do if my file is larger than 5MB?
A: If your file is larger than 5MB, you will need to resize it before attempting to upload again.
Q: What types of files can I upload for address verification?
A: You can upload any PNG file that clearly shows your address for verification, as long as it does not exceed the 5MB limit.