Overview

If you are trying to log into your Zoom account for Trilogy and encounter an error message stating 'Unable to login to Zoom. Please ask admin to setup your account', it indicates that your Zoom account for Trilogy has not been properly set up. This setup issue is preventing you from logging in.

Solution

To resolve this issue, you need to contact the ITOps Team. You can reach them through their portal. If you are unable to access this portal, please reach out to your manager. Please note that the Crossover Support Team cannot assist with requests related to Zoom issues.

Summary

In case of an error message while trying to log into your Zoom account for Trilogy, it's likely that your account hasn't been properly set up. To resolve this, contact the ITOps Team or your manager. The Crossover Support Team is not equipped to handle Zoom-related issues.

FAQ

Q1: What if I can't access the ITOps Team portal?
A1: If you can't access the ITOps Team portal, please reach out to your manager for assistance.

Q2: Can the Crossover Support Team help with Zoom issues?
A2: No, the Crossover Support Team cannot assist with Zoom-related issues.

Q3: What does the error message 'Unable to login to Zoom. Please ask admin to setup your account' mean?
A3: This error message indicates that your Zoom account for Trilogy has not been properly set up, which is preventing you from logging in.